Please read our FAQ before sending us a message.
1. What payment methods do you accept?
- We accept credit/debit cards (Visa, Master Card, Discover, and American Express, JBC, Diner Club).
- All prices are listed in US dollars.
- We do not accept payment/cash on delivery (purchased order).
2. What countries do you ship to?
We ship worldwide!
3. I cannot find my country on the shipping list?
We have been forced to remove certain countries from the shipping list since they have in each and every case presented problems for the customer.
Please contact our customer support team for further information.
4. How much does shipping cost?
Standard Delivery(US Only): $4.99.
International (Other Country):$4.99.
5. Shipping time
The actual shipping time and delivery date may vary depending on the local postal service in your area. You can refer to the standard shipping time below:
- On average, orders usually ship after 1-3 business days from the date the production started.
- US orders may arrive approximately 5-7 business days after being shipped.
- International orders may arrive in your country 1-3 weeks after being shipped.
6. What places are you not able to ship to?
We ship worldwide but full tracking is only provided for these countries: Canada, Great Britain, Germany, France, Japan, Italy, Spain, Australia, New Zealand, Brazil, Hong Kong, Singapore, Austria, Belgium, Denmark, Finland, Netherlands, Norway, Poland, Sweden, Switzerland, Greece, Ireland, Israel, Portugal, Croatia, Estonia, Gibraltar, Hungary, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Any countries that are not listed above, tracking stops once the package is handed over to the international carrier. For these countries we do not receive additional tracking updates, therefore we are not liable once they have been given to the international carrier.
7. We do not ship to the following:
Cuba, Falkland Islands, Iran, North Korea, Somalia, Sudan, and Republic of the Union of Myanmar.
IMPORTANT: Kanji, Foreign Characters, Accents, and other special characters cannot be used for shipping addresses.
8. Once I order something – what happens next?
On average, merchandise is produced and shipped from our facility 1-3 business days after purchase. Standard shipping/transit times apply (5-7 days for domestic and 1-3 weeks for international).
9. What if the customer picked the wrong size or color, can I change it?
Our production facility is automated for processing orders as fast as possible so your customer gets the order ASAP. Unfortunately, because of our automated process, any requests to change an order must be submitted before the item has entered production.
Once an order has entered production, it is going to be decorated and we are no longer able to edit the order. Please utilize the size charts and have a detailed explanation available to your customers.
9. What is your replacement/return policy?
Click to the full Return & Refund Policy page.