Return and Refund Policy

RETURN AND REFUND POLICY

 Since your order is custom printed just for you, we are not responsible for refunds and exchanges due to incorrect dress issues. For any defective products, you can email us at support@kadia.shop for better advice. If the item you received has the following conditions, please contact us as soon as you receive the item. We will resend your order without returning it:

  •  Wrong item
  •  Damaged/defective product

 What should you do?

Contact us within 07 days of receiving your item by emailing support@kadia.shop and including the following information (required):

  •  Your order/invoice number

 If you received a wrong/damaged item, please send us a picture of the item you received.  We will issue a refund if you do not want a new item for the above cases only. In the case of returns, shipping charges incurred for returned merchandise are the responsibility of the buyer. Once your return is received and inspected, we will send you an email to notify you that we have received the returned item.

 If you are approved, then your refund will be processed and a credit will automatically be applied to your credit card or the original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 We do not process a refund/reprint in the following cases:

 Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address, not being at home to receive the delivery, not picking up the packages as requested)

 Your order did not arrive due to exceptional circumstances outside the control of Our Store (i.e. not being cleared by your country`s customs, being delayed by a natural disaster, showing "delivered" in the tracking system, having been shipped into your mailbox but gotten lost).  If 07 days have gone by since you got your items

 Exchanges

 We do not offer exchanges/returns for size unless it is our fault for sending the wrong size items. For other reasons like sewing or printing problems, you can contact us at support@Newhobbys.Shop for further support. Please do not send your purchase back to us unless we authorize you to do so.